A&A Cars Ltd. Terms and Conditions

A&A Cars Limited is a limited liability company registered in England and Wales under registered number 6055681. Its registered address is: 19 Bramdown Heights, Hatch Warren, Bassingstoke, Hampshire RG22 4UB

In these terms of business ‘we' or ‘our' refer to A&A Cars Limited (‘the Company').Your relationship is solely with the Company, and the Company has sole legal liability for the work done for you and for any act or omission in the course of that work. No officer, consultant or employee of the Company will have any personal legal liability for that work whether in contract, tort, negligence or any other cause of action. In particular, the fact that an individual officer, consultant or employee signs in his or her own name any letter or other document in the course of carrying out that work does not mean he or she is assuming any personal legal liability for that letter or document.

Confidentiality

We will keep confidential all information about you and your business and not disclose it to anyone outside the Company without your consent. You do consent to disclosure in the follow:

in the proper handling of your work
to our professional indemnity insurers
to assessors in relation to any application by us for or the maintenance of a quality standard such as Investors in People
where compelled by law, such as a court order
in case studies for our own promotion

Data protection

We comply with the current law on data protection. We store and process information about our clients in the context of our business. We are able, in most circumstances, to

supply you ‘on request ‘with copies of the information that we store about you and your business. You acknowledge and agree that details of your name, address and payment record
may be submitted to a credit reference agency, and personal data will be processed by and on behalf of the Company in connection with the work you have asked us to carry out.

Payment

if you make payment by credit/debit card, your statement will show 'A&A Chauffeur Cars Ltd.'
car parking will be charged at cost.
any variations to the journey that involves extra time or mileage may be subject to additional charges.

VAT

VAT is payable on fees and expenses at the applicable rate.

Payment of overdue invoices

If you do not pay our bill within the specified time, interest will be charged on a daily basis at the rate of 8% per year and we may also be entitled to:

recover any costs we incur in collecting the overdue amount
do no further work for you until we are paid in full
retain all work until we are paid in full
reclaim any discounts on the work carried out that have been supplied on the agreement that payment must be made within the agreed timescales

Cancellation Poilicy

any booking made for Friday and cancelled on Friday will be charged 50% of booking fee
full charge applies to all cancellations made:
within 1 hour of pick-up time
if the car has been despatched for pick-up
full charge also applies if the passenger does not make contact with or the passenger does not make themselves available to the driver at the agreed pick-up point at the agreed booking time

When a booking is made and accepted by the company, we reserve that vehicle and do not accept any other bookings.

Our Relationship

the company will endeavour to ensure vehicle(s) arrive at the time and place requested. We cannot however accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, traffic accidents or extreme weather conditions. Nor do we accept responsibility for any consequential loss.
the driver will travel by the most appropriate route on the day, unless instructed otherwise by the Client.
unless specified at the time of booking, we may not automatically be able to accommodate additional pick-ups or drop-offs for any journey, although every effort will be made to meet the requirement.
if our driver is asked to wait either at the beginning or during a journey, waiting time is chargeable at our current standard rate.
airport collections: unless special arrangements are requested, 30 minutes waiting time will be allowed from the time the flight has landed, thereafter waiting charges will apply.
the company has a strict non-smoking policy in all its vehicles.
we reserve the right to refuse entry to our vehicles to anyone who is thought to be under the influence of alcohol or drugs or whose behaviour poses a threat to the safety of the driver, the vehicle or any other passengers within the vehicle. We further reserve the right to terminate any journey due to unreasonable or improper behaviour by any passenger.
if special cleaning of any vehicle is required because it has been left in an unreasonable state by a passenger/client, we reserve the right to charge the cost of cleaning to that passenger/client.
we reserve the right to substitute any vehicle or chauffeur/driver.
nothing contained in these terms and conditions affects the Client's' statutory rights.

By placing an order with us you are agreeing to these terms.

Jurisdiction

These terms and our relationship will be governed by English Law. We each submit to the exclusive jurisdiction of the English courts.

Agreement

Unless otherwise agreed, these terms of business apply to any instructions you have already given us and all future instructions you give us. Your continuing instructions in this matter will amount to your acceptance of these terms and conditions of business.